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SHIPPING POLICY

Shipping Policy

1. Shipping Methods and Times

We aim to ensure your order is delivered to you as quickly and efficiently as possible.

  • Domestic Shipping: Orders within [Country Name] are typically processed and shipped within 2 business days. Delivery times vary depending on your location but generally range from 3 to 5 business days after dispatch.

2. Shipping Rates

Shipping rates are calculated based on your order’s weight, size, and destination. The final shipping cost will be displayed at checkout. For international orders, please note that additional customs fees, taxes, or duties may apply and are the responsibility of the recipient.

3. Order Processing Times

Orders are processed Monday through Friday, excluding public holidays. Orders placed after [4:00 PM] or on weekends/public holidays will be processed on the next business day.

4. Tracking Information

Once your order has been shipped, you will receive an email confirmation with tracking details. Use this information to monitor your order’s progress.

5. Delivery Issues

If your package is delayed or you encounter any issues with delivery, please contact us at northernequinetherapy@hotmail.com or 07745554181.

  • Lost Packages: In the unlikely event that your package is lost during transit, please notify us within 7 days of the expected delivery date.

  • Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping fees may apply.

6. Changes to Shipping Address

Please ensure your shipping address is accurate at the time of placing your order. Changes to the address cannot be guaranteed once an order has been processed. For urgent changes, contact us at northernequinetherapy@hotmail.com as soon as possible.

7. Returns and Exchanges

Our Return Policy outlines the process for returning items if needed. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

8. International Customs and Duties

For international orders, please be aware that customs duties, taxes, or fees may be imposed by your country’s customs office. These charges are not included in the shipping costs and must be paid by the recipient.

9. Contact Information

If you have any questions about our shipping policy, please contact us:

Last Updated: 28/11/2024

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